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American Furniture Warehouse Albuquerque

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American Furniture Warehouse Albuquerque

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American Furniture Warehouse is a trademark of American Furniture Warehouse Company, and is used here for informational purposes only. This webpage is in no way sponsored, endorsed, or administered by, or associated with, American Furniture Warehouse.
american furniture warehouse albuquerque 1

American Furniture Warehouse Albuquerque

roy of Sarasota, FL on July 28, 2015Satisfaction RatingI purchased a living room set from American Furniture. The experience with the salesman was very good and I was confident that we were going to purchase quality furniture. There was no problem with delivery or setup. Our problems came when service was required. The reclining chair was difficult to use as far as closing was concerned; the three-person couch cushion was bulging at the forward edge of the cushion.An appointment was made through the store to have these items taken care of. Confirmation of the repairs were made and shortly the repairman came to the house. The repair to the recliner was performed by stretching the springs and seemed to satisfy my ******** with the results. The three cushion couch was repaired by removing the upholstery and adding more foam to the cushion but nothing was done to reposition the bulging behind the knee.A few months later we found a long spring under the recliner and the three person couch was getting worse with the bulge and now an indentation was forming at the back of the cushion and now I’m sitting on a spring which is very uncomfortable. So took a ride to the store where the furniture was purchased from to make an appointment to have the furniture repaired. While doing this I explained each condition which needed attention.A week went by and a confirmation was made for the repair. Few days later the repairman showed up at the house, I didn’t recognized him at ***** but it was the same person who was at the house the ***** time. I showed him the spring and explained that the last time he had stretched the spring; he denied doing so; where three of us witnessed what he did.After the repair he was ready to leave I stopped him and asked him about the other problems we had, he reluctantly glanced at the situation asked how long I had the furniture and told me it was wear and tear and took off. I was amazed so much that I didn’t have a chance to tell him I had an extended warranty, although with his attitude I don’t want him back in my house and as far as the furniture is concerned its ***** Junk and I thought it was American made. Well, I will buy *** furniture and this crap will be on the curb. In the future I will make sure that what I buy will be American made like what I have always bought in the past and never had any problems with.Helpful?YesNo
american furniture warehouse albuquerque 2

American Furniture Warehouse Albuquerque

I purchased a living room set from American Furniture. The experience with the salesman was very good and I was confident that we were going to purchase quality furniture. There was no problem with delivery or setup. Our problems came when service was required. The reclining chair was difficult to use as far as closing was concerned; the three-person couch cushion was bulging at the forward edge of the cushion.An appointment was made through the store to have these items taken care of. Confirmation of the repairs were made and shortly the repairman came to the house. The repair to the recliner was performed by stretching the springs and seemed to satisfy my ******** with the results. The three cushion couch was repaired by removing the upholstery and adding more foam to the cushion but nothing was done to reposition the bulging behind the knee.A few months later we found a long spring under the recliner and the three person couch was getting worse with the bulge and now an indentation was forming at the back of the cushion and now I’m sitting on a spring which is very uncomfortable. So took a ride to the store where the furniture was purchased from to make an appointment to have the furniture repaired. While doing this I explained each condition which needed attention.A week went by and a confirmation was made for the repair. Few days later the repairman showed up at the house, I didn’t recognized him at ***** but it was the same person who was at the house the ***** time. I showed him the spring and explained that the last time he had stretched the spring; he denied doing so; where three of us witnessed what he did.After the repair he was ready to leave I stopped him and asked him about the other problems we had, he reluctantly glanced at the situation asked how long I had the furniture and told me it was wear and tear and took off. I was amazed so much that I didn’t have a chance to tell him I had an extended warranty, although with his attitude I don’t want him back in my house and as far as the furniture is concerned its ***** Junk and I thought it was American made. Well, I will buy *** furniture and this crap will be on the curb. In the future I will make sure that what I buy will be American made like what I have always bought in the past and never had any problems with.Helpful?YesNo

American Furniture Warehouse Albuquerque

American Furniture Warehouse Albuquerque

American Furniture Warehouse Albuquerque

American Furniture Warehouse Albuquerque

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